Compensations & Fees
Payment rates
| Type of job |
Bronze |
Silver |
Gold |
| One-off (8:00-22:00) |
€13/h |
€14/h |
€15/h |
| Subscription (8:00-22:00) |
€13/h |
€14/h |
€15/h |
| Same day (8:00-22:00) |
€18/h |
€18/h |
€18/h |
| Night (22:00-8:00) |
€23/h |
€23/h |
€23/h |
Compensations
eMoppers receive a compensation if any case below happens
| Fee type |
Description |
Fee |
| Cancellation Fee |
Cancellation or rescheduling between 6-12 hours before the start time* |
€5 |
| Cancellation Fee |
A client cancelled/rescheduled less than 6 hours before the start time* |
€10 |
| No Show Up Fee |
A client never shows up** |
€ 20 |
| Friend’s referral |
A friend joint the eMop platform and successfully completed at least 7 jobs |
€ 30 |
* Be aware that in some cases you cannot be compensated for customer’s cancellation. It can happen if you accepted the job for which eMop had a special agreement with the client and you accepted the job during the adjusting it in the system. Please check the booking in My Orders’ before going to the client.
**You have to wait 30 mins from the start time, call the client and inform eMop about the case via Telegram. Provide a printsreen from your phone with outcoming calls to the client and photo of the client’s door.
***Sometimes if a job is part of a regular cleaning it can be cancelled 4 hours before the start time due to no payment from the client. If this happens then eMop will not be able to provide any compensation.
****Be aware that the compensation for cancellation is not provided if the order is cancelled 10 minutes within the creation.
eMoppers Fees
There are one-off fees that eMop charges when you join eMop Cleaning Service Platform and complete the first order.
| Fee Type |
Description |
Fee |
| Deposit |
the eMop platform activation refundable deposit |
€20* |
*Deposit is refunded only in case 5 jobs completed
eMoppers Penalties
| Fee Type |
Description |
Fee |
| Cancellation Fee |
Job cancellation fee – more than 12 hours but less than 24 hours before the start time |
€20 |
| Cancellation Fee |
Job cancellation fee – less than 12 hours before the start time |
€40 |
| Late Arrival Fee |
Late by more than 30 mins – 1 hour |
€10 |
| No Show Fee |
Late by more than 1 hour or if the eMopper does not arrive |
€40 |
| Damage |
Damage the client’s belongings at work** |
up to €100 |
| Bad quality cleaning service |
Client’s complaint with pictures from the property after the cleaning is done |
Deduction up to full payment of the job*** |
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* eMop supervisor may check any of your cleaning work to make sure your follow the company guidelines. Uniform refers to the Apron or T-shirt. eMopper can use either one or both, however, one item of Uniform has to be worn at all times. Uniform is not obligatory during Covid pandemic.
**eMop will charge 4€ /Month Damage protection Plan, which will be charged from the first completed job in the month. In case you have a damage complaint up to 100€, the company will cover the costs to the customer. If the damage is more than 100€, the company will cover the first 100€ and the remaining amount will be taken from your earnings.
*** eMop deducts the relevant amount refunded to the client due to bad quality service
Last update: 21.09.2023
