If a client is not at home, you must call or text the client to clarify/confirm what you need to do. Take pictures before and after the job so that you have proof in case of any disputes.
Category: On the Job
On the Job
I broke or damaged something. What do I do?
If you broke/damaged something during the cleaning, show the customer what has happened immediately and then inform the eMop Support Desk as soon as possible by email or via Live Chat on your eMop app .Take some pictures of the damages. If the client is not at home, text or call them to let them know about the issue, attach pictures and ask them to contact eMop to report the case.
Changing footwear
Always have slippers or extra shoes with you when going to a job. Every client is different, some of them may ask to take off your shoes. It is more professional when you are prepared for this