When you are on the job, you must check-in on the eMopper App by pressing the ‘Start’ button at the beginning of the job. When you finish the job, you mut press ‘Finish.
If you did not press ‘Finish’ three times within your time at eMop you will be fined for 3- hours in accordance to the Cancellation Policy.
eMop has a strict policy concerning failure to arrive at customer’s home. If you missed the job and never informed eMop and the client that you were unable to do the job in advance it does not make a good impression on yourself and the company. Therefore, we have no tolerance for the “no show” cases.
Under such circumstances, you will be charged the full price of the estimated booking and you will be deactivated from the eMop platform forever.
If you believe a mistake has been made, and that you were incorrectly charged a penalty, please contact the eMop Support Desk.
To be on time is a key factor when providing professional service. It is very important that you arrive on time to meet the client’s expectations.
If you arrive 30 minutes late after the booking start time and don’t check-in at the start of work, you risk receiving a penalty of 1hr.
If you understand that you may be late for more than 1 hour, contact eMop Support Desk immediately, we will reschedule or cancel the booking. In this case, you will receive a fine according to the Cancellation Policy but will be able to continue working with the eMop platform. In a situation where you do not inform the client and the Support Desk about your delay, we apply the ‘No show Up’ penalty fee.
If you believe a mistake has been made, and that you were incorrectly charged a penalty, please contact the eMop Support Desk.
Every time an eMopper refuses to attend a confirmed job last minute before the job it causes us great inconvenience. It can prove difficult to find another eMopper to replace you and in these cases, we must cancel the cleaning and provide compensation to the client. All penalty fees including the late cancellation penalty fee are explained in the eMopper Service Agreement and in the Cancellation Policy, which each eMopper agrees to before starting work with the eMop Cleaning Service Platform.
If you believe a mistake has been made, and you were incorrectly charged a penalty, please contact the eMop Support Desk.
eMop charges a fee for a criminal disclosure check. This fee will be withdrawn from your account when you have worked and earned a balance over €100.
When you are uploading your documents on the website, we ask you about your background information, relying on your honesty. The criminal check status is checked later after you have been authorised. Please keep in mind that if you have not been honest about any criminal activities, we will not only withdraw the fee from your account but also deactivate you from the eMop platform.
If you have a criminal check document, please, send or bring us a copy of this document. In this case, we will not need to do a criminal check for you.
If you decide to leave the platform, you can get your deposit back.
After the first order, €20 is charged from your account for a deposit. The deposit will cover any penalty fee you may have if you don’t have enough money on your balance.
The balance of the deposit must always be €20 to be eligible to accept jobs.
If you decide to leave eMop Platform, your deposit will be given back to you if you complete 5 orders per month.
There are some deductions and fees that eMop makes for these reasons:
You work as a self-employed individual with eMop. We don’t provide any payslip as it is available only for employees. But if you need proof of your earnings with eMop, please send us a request to emopper@emop.world and we will send you it within 3 business days.
We transfer your earning directly to your bank account which you provide us with when you join the platform
All eMoppers are independent contractors, If you need an official letter that you are an independent contractor, please send us a request to emopper@emop.world and we will send you a letter within 3 business days.
If you stopped receiving payments, it may mean that you haven’t completed any job during the reported weekor you had a penalty fee which reduced your weekly payment to €0. Please check your transaction history before contacting the support team by email emopper@emop.world. We will reply you within 3 business days.
It may happen that you have arrived on time, but the client is not at home, and you are unable to contact them. In this case, we recommend you wait at up to 30 minutes and keep calling a customer. If you cannot reach the customer, report to Telegram about the issue. We will close the job and compensate you according to the compensation rates which you can find in Docs -> Fees&Compensations
If your payment amount doesn’t match with the completed work you have done, please, double check your transaction history to be sure you were not charged any fees.
If you still believe your payment is incorrect, please, please send us an email to emopper@emop.world with details what exactly was wrong and we will reply you within 3 business days.
Currently, we don’t have an automatic option where clients can add tips via the online platform. However, if the client wishes to tip you whilst you are at their property please feel free to accept this cash, at the end of the day they are rewarding you hard work.
eMop processes payment every Tuesday, 9 days later after the reported week.
Each week, eMop calculates the jobs you have completed from the Monday to Sunday a week before.
On the main screen of your ‘Finance’ section’ you can find the date of the upcoming payment, the amount and the period you will be paid for.
By pressing ‘Next payout to the bank’ you can find transactions included in your upcoming payout
eMoppers are independent contractors who use the eMop Cleaning Service Platform. You are responsible for paying your income taxes. We don’t withhold any taxes on your behalf. If you have any questions about paying taxes, we recommend you to consult with a tax specialist.
Also, you check this link to find out more about taxes.
Yes. Customers can rate cleaners, but cleaners cannot see how they were rated for every individual job. If you do receive a rating below 3, eMop will contact you to discuss what was wrong with a particular client.
We charge clients and pay you according to the actual time you spend at the client’s home. A customer receives a text message when you pressed ‘Start’ and ‘Finish’. Please be aware that in some cases the client can state that the start and finish times are incorrect, at this point we always take the clients word and we shall proceed to re-calculate the timings. Please understand that you always should ‘Start’ and ‘Finish’ accurately according to the actual time you stay at the client’s property.
When you have completed the work, please ask the client to review what you have done. Please clarify with the customer that you have done everything that they expected? Ask the client to check every room you have cleaned and re-clean if it is needed.
Once all these steps have been completed.